“Soothing the Savage Client: How to Handle an Angry Customer”

Zintro Webinar Presented by Katy Tynan, Managing Director at CoreAxis Presenter’s Note: “If you work for yourself, sooner or later you find yourself in the sticky situation of having a… Read More

Steadiness: Gears up Customer Service Channel

Staying with the similar kind of service pattern is very boring. Day in and day out, sticking to the same plans is really going to disturb customers. However, consistency or… Read More

3 Ways Technology Can Improve Customer Service

It’s no secret that over the past few years there has been massive technological advances throughout all areas of society and organizations have been capitalizing on these advances to improve… Read More

Making A Start With Lean: How To Begin Improving Your Business Processes

There are many books on lean and some complicate their message with obscure Japanese terms and complex formulas. Very few books that I am aware of give a clear, simple… Read More