“Soothing the Savage Client: How to Handle an Angry Customer”

Zintro Webinar Presented by Katy Tynan, Managing Director at CoreAxis Presenter’s Note: “If you work for yourself, sooner or later you find yourself in the sticky situation of having a… Read More

Success Story: Carlos Castro

Carlos Castro  has more than 20 years of experience working in executive positions in first line multinational companies such as Saint Gobain, Unilever, Cadbury, and Kraft/Mondelez. He has led global… Read More

Success Story: Scott Sachs

Scott Sachs is the president of a customer service consulting company.  He utilizes his experience as a well-respected senior level executive to consult with clients about customer service and contact/call… Read More

Examining the Use of Workplace Sensors- A Second Look

In a January blog post, we discussed social sensing technology in the workplace. Ben Waber of Sociometric Solutions was interviewed by Businessweek.com about the use of sensors to look at… Read More

Steadiness: Gears up Customer Service Channel

Staying with the similar kind of service pattern is very boring. Day in and day out, sticking to the same plans is really going to disturb customers. However, consistency or… Read More

3 Ways Technology Can Improve Customer Service

It’s no secret that over the past few years there has been massive technological advances throughout all areas of society and organizations have been capitalizing on these advances to improve… Read More

Fulfillment Tips for Ecommerce Entrepreneurs

If interested in starting a new business venture and not sure what, it might be wise to consider an ecommerce website. According to analyst Sucharita Mulpuru of Forrester Research, consumers… Read More

Self-service check out is checking out

Supermarkets in the US are abandoning the self-service checkout lines, which were once heralded as the future of grocery shopping. We tapped our Zintro experts to tell us what is… Read More

Experts list top B2B market research approaches

By Maureen Aylward We asked our Zintro experts to identify their top approaches that make their lists for the most current and useful B2B market research in their sector of… Read More

Digital receipts gaining speed

By Maureen Aylward Several large retailers, like Gap and Nordstrom, are shifting away from paper receipts in favor of digital receipts. We asked our Zintro experts to comment on the… Read More

What’s going on with Big Box Retail?

By Maureen Aylward Office Depot and Best Buy have announced that they will reduce their existing square footage in the US by 10 percent. Will other big-box retailers follow suit?… Read More