Success Story: Scott Sachs

Scott Sachs is the president of a customer service consulting company.  He utilizes his experience as a well-respected senior level executive to consult with clients about customer service and contact/call… Read More

5 Ways To Increase The Efficiency Of Your Call Centre

Personally monitoring your staff and getting them into shape to work to their full potential is almost an impossible task but technology now helps us reach our highest possible levels… Read More