“Soothing the Savage Client: How to Handle an Angry Customer”

Zintro Webinar

Presented by Katy Tynan, Managing Director at CoreAxis

Presenter’s Note:

“If you work for yourself, sooner or later you find yourself in the sticky situation of having a client who is angry or frustrated with your work. What starts as a simple miscommunication can bloom into an epic confrontation if not handled with grace and tact. Join me as we talk about how client engagements can go horribly wrong, and how you can get them back on track. Learn practical tips for calming an angry customer, and resolving client issues.”

About Katy Tynan:
Katy Tynan is the author of practical guides to career transitions, as well as a speaker and consultant in how work is evolving. She advises organizations on how to leverage the free agent workforce and integrate independent professionals with internal teams. Katy is an expert in how the employer/employee relationship is changing, and how individuals, businesses, and educational institutions need to adapt to the evolving landscape of work.

Over her 20 year career in IT and operations consulting, Katy has advised hundreds of organizations on how to find practical, sustainable solutions leveraging technology and human capital for competitive advantage. Katy has been part of multiple successful startup exits including Winphoria Networks (acquired by Motorola in 2003) and Thrive Networks (acquired by Staples in 2007). In 2013, Katy founded MindBridge Partners to provide strategic advice and guidance to organizations and educational institutions as they manage through business model transitions and organizational growth.

Katy is the author of Survive Your Promotion! The 90 Day Success Plan for New Managers, and her most recent book Free Agent: The Independent Professional’s Roadmap to Self-Employment Success.

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